Elta Lotions, Cremes, & Sun Block in Stock! Free Fedex & premium customer service make The Elta Store your leading online Elta retailer. Click here to shop now!
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customer@EltaStore.com
866-542-7744

Policies


Shipping


FREE Shipping for orders over $39!
*Except Hawaii & Alaska

PREMIUM FEDEX Delivery
Offers superior service options, including proof-of-delivery and status tracking through fedex.com.

Delivery options

FedEx
Home
Delivery
1-7 business days
FREE for orders over $39
Delivery Tuesday - Saturday between 9 am & 8 pm
 
 
Business
Ground
1-7 business days
FREE for orders over $39
Delivery Monday - Friday delivery by end of business day
  • SmartPost: 2 weeks delivery.
    FREE for orders over $39
    Delivery Monday - Saturday, including to PO boxes
    FedEx ships your package to USPS shipping hub, and the USPS takes it directly to you.

    Notes:
    • Estimated delivery times for SmartPost are accurate for package delivery to the USPS hub, NOT to your door
    • FedEx package tracking to USPS hub only
    • Not available for orders over $500
  • * Orders of $500 or more require a signature for receipt of order. Visit fedex.com for details.

    Privacy


    We respect your privacy! We will never sell or rent your information to anyone, or send you an email you don't want. Period.

    Information Collection, Use and Sharing

    EltaStore.com is the sole owner of the information collected on this site. We only collect or have access to information that you voluntarily give us via email or other direct contact. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request (e.g., to ship an order). Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services. And, we will not change our privacy policy without telling you!

    Your Access to and Control Over Information

    At any time, you may contact us by phone or e-mail to:
    • Opt out of any future contacts from us.
    • See what data we have about you, if any.
    • Change, correct or have us delete any data we have about you.
    • Express any concern you have about our use of your data.

    If you have any questions or concerns about our privacy policy, please contact us at 866-542-7744 or use our online Contact Form.

    Security


    We protect your personal information using SSL Technology (Secure Socket Layer). This encrypts your credit card information during transmission so that it cannot be read by anyone, including us - we only see the last four digits of your card. You can verify when you are on a secure web page by looking for the closed lock icon at the bottom of your browser, or "https" at the beginning of the web address.

    As a responsible retailer, our IT Security Department has implemented the most strict security policy available on the Web:

    We DO NOT STORE credit card data. This policy goes above and beyond the online security other retailers offer. A hacker can not acquire information that just isn't there.

    A common industry practice that is preferred by customers for convenient retrieval of login information is to send your username and password by e-mail when you register. To address the concerns of customers who do not want their password stored in their e-mail files, our policy provides you with the option to change your password. Updated passwords are NOT sent by e-mail. If there are forgotten, we'd be happy to email you a link to reset your password at any time.

    If for any reason, you are more comfortable placing an order over the phone, please call us toll free at 866-542-7744 , M-F, 8:30am-5:30pm CST.

    Warranty


    For all warranty information, please contact SteadMed directly.

    PHONE: 855.888.8273
    ONLINE: SteadMed Customer Service


    Returns


    If you need to return your item, contact us online or at 866-542-7744

    If your product is defective or not what you ordered, we'll pay for you to return it to us and send you a replacement for free.

    If you didn't like it, that's okay too. Send it back and we'll send you a refund for the product price. (If we paid to ship it to you because you qualified for free shipping, we'll deduct that shipping cost from your refund.)

    Please make sure the item is in new, unopened condition, with original packaging and accessories.

    For defective items outside the return period, please contact the manufacturer SteadMed, at 855.888.8273.


    Holiday Hours


    We close in observance of these holidays.
    Orders will ship the next business day.

    2012 Holidays


    Memorial Day: Monday, May 28
    Independence Day: Wednesday, July 4
    Labor Day: Monday, September 3
    Thanksgiving: Thursday, November 22 & Friday, November 23
    Christmas: Monday, December 24 & Tuesday, December 25
    New Year: Tuesday, January 1, 2013